If you know which Biotherm products you're looking for, you've got many ways to find them on our website:

- Search by keyword
- Search by category of product (Face Care, Body Care, Sun Care)
- You can search for men's products here too (don't worry guys, we haven't forgotten you!)

If you're not sure which product suits you best, or just want to browse, check out Explore, New, or our Gift Ideas for inspiration...

We all have different needs, so which Biotherm products are right for you?

Get expert advice and tips from our Skin Diagnostic

When you become a Biotherm e-Club Member, you can save your Skin Diagnostic results to come back and consult whenever you like.

Easy!

Just type in the keyword you're looking for and hit Go… We'll list all the matching results for you to consult.

After the latest product releases from Biotherm?

Discover with all our great new Biotherm products in the New category

Looking for a great gift? Biotherm's Gift Idea category can help!

We've selected exclusive Biotherm Gift Sets to give you some ideas, or you can choose from Biotherm's extensive range of products.

We accept Master Card, Visa and American Express. We only accept Canadian credit cards.

Biotherm's website is encrypted and protected by Norton, guaranteeing that your details stay secure and private. Just the way they should be…

When you check out, we will send you an email to confirm your order.

Once your order has shipped, we'll send you another email to confirm shipment. The shipping tracking information will be included in this email so you can check the status of your order whenever you like.

If you have further questions about your order status, please contact us by email or by calling 1-866-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern time).

If you have a promotion code, just enter the code in the first Checkout page. Please note that you can only use one promotion code per order.

Biotherm is required by law to charge sales tax on orders shipped to all Canadian provinces.

What did I buy?

When you become an e-Club Biotherm Member, you can access your previous purchases on www.biotherm.ca using 'My Order History' and check out the details of the products you bought in each order.

Shipping is free (using Expedited Parcel or Xpress Post) for all orders of $50 and more before tax.

Biotherm.ca ships via Canada Post to Canadian addresses only. Canada Post does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes.

Orders will be processed the same day the order is placed if the order is received by 11:00 am Eastern time. Orders received after 11:00 am Eastern time will be processed on the next business day.

Signature is mandatory upon reception of the parcel.

Canada Post - Priority Courier
$13.00 shipping cost regardless of $ amount of order. Delivery between 1 day to 2 days after the order date depending on geographic location. Example, orders processed on Monday before 11:00am Eastern time will be delivered the latest on Wednesday.

Canada Post - Xpress Post
$8 shipping cost regardless of $ amount of order. Delivery between 1 to 3 days after the order date depending on geographic location. Example: orders processed on Monday before 11:00am Eastern time will be delivered the latest on Thursday.

Canada Post - Expedited Parcel
$7 shipping cost regardless of $ amount of order. Delivery between 1 to 8 days after the order date depending on geographic location. Example: orders processed on Monday before 11:00am Eastern time will be delivered the latest on Thursday the following week.

To track your order, please use the tracking number included in your shipping confirmation email.

This tracking number can also be accessed via the My Order History section for e-Club Biotherm members.

If you have questions about your order, please call us at 1-866-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern time) or email us and we will be happy to assist you.

If you need to change an order you have already placed, please contact Biotherm's Customer Service at 1-866-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern time) or use the contact us page>> and select the subject "Shipping/ordering". To expedite your request, enter your order confirmation number in the Message and describe your concern. If you decide to contact us by phone, please have your order confirmation number available. We will always do our best to accommodate your needs.

Please note that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays-alcohol) through the express or priority service. Orders containing hazardous materials will be shipped through Expedited Parcel service.

Take note that some remote areas can only be delivered by air. For these regions we will unfortunatley be unable to ship orders containing Hazardous Materials (sprays-alcohol).

Thank you for your understanding.

If for any reason you are not completely satisfied with your Biotherm purchase, please contact our customer service at 1-866-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. We will be happy to credit your account for the amount of the purchase.

Address:
Postal Box 1266
Montreal, Quebec
H4L4X1

We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-866-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package and the damaged items will be replaced.

Returns or exchanges for purchases made online may not be accepted for return or exchange at a BIOTHERM Counter.

We're sorry, but returns or exchanges for purchases made in a BIOTHERM retail store or partnered retail location may not be returned to biotherm.ca. If the item you wish to return was not purchased through Biotherm.ca, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact our customer service at 1-866-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time) for assistance.

Biotherm e-Club offers a vast range of benefits, including:

- Save your favorite products in a Wish List
- Save your personalized Skin Diagnostic results
- Create ‘Your Profile’ for a quick check-out!
- Receive info on new products
- Receive Biotherm emailings for special offers

Join today!