SHIPPING

FREE DELIVERY: 

Receive free standard delivery on all online orders of $50 or more. 

 

Shipping Methods

Canada Post

Expedited
(orders under $85)

Xpresspost

Priority

Delivery Time

2 – 5 business days

1 – 4 business days

1 – 2 business days

Cost

$7.95

$9.95

$14.95

 

ORDER PROCESSING:

Orders will be processed within 1-2 business days.

Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.

 

HAZARDOUS MATERIALS & SHIPPING RESTRICTIONS:

 

Please note that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays-alcohol) through the express or priority service. Orders containing hazardous materials will be shipped through Expedited Parcel service. Take note that some remote areas can only be delivered by air. For these regions we will unfortunately be unable to ship orders containing Hazardous Materials (sprays-alcohol). Thank you for your understanding.

 

RETURNS

 

If you are not completely satisfied with your Biotherm purchase we will be happy to accept a return within 30 days of delivery. Returns are not permitted after the allowable return period. Please follow these steps:

UNOPENED AND UNUSED
1. Pack the items along with a copy of your invoice.
2. Returns must be prepaid; please note return shipping fees are not refundable.

We suggest you return via Canada Post.
Please return to:
Postal box 1266
Montreal, Quebec H4L 4X1

The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.

OPENED OR USED

Please contact 1-800-526-2663 (menu option 2) Monday to Friday from 9AM to 5PM EST.

 

Customer Service

For any question, please contact us.

1-866-BIOTHERM (246-8437)

Contact us

Customer Support hours of operation:
Monday - Friday 9:00 am - 5:00 pm EST