How Can We Help You?

  • Shipping & Returns
    • Shipping Information
      • Shipping

        Biotherm Canada offers various shipping methods. Biotherm.ca ships via Canada Post to Canadian addresses only. Canada Post does not deliver on Saturday or Sunday.
         

        FREE DELIVERY: 

        Receive free standard delivery on all online orders of $50 or more. 

         

        Shipping Methods

        Canada Post

        Expedited
        (orders under $85)

        Xpresspost

        Priority

        Delivery Time

        2 – 5 business days

        1 – 4 business days

        1 – 2 business days

        Cost

        $7.95

        $9.95

        $14.95

      • Order Processing

        Orders will be processed within 1-2 business days.

        Orders received by 9:30 am EST will be processed the same day. Orders received after 9:30 am EST will be processed on the next business day. Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.

        Please note that orders may take up to 2 full business days to process in our warehouse before shipping. Therefore, orders with standard shipping may take from 6 to 9 business days to arrive.

         

      • Returns & Order Updates

        Unfortunately we are not able to cancel or modify orders once submitted. However, you may refuse the package at the door. As long as the package remains unopened, Canada Post should not charge to return the package to us. If your package was already delivered, you may request to return the unopened box to us at your local post office, free of charge. If the box has been opened and/or repackaged, you will need to pay return shipping. Please note we would not reimburse these shipping fees in that event.

        To return an order, pack the item(s) to be returned, along with the return form in the original package if possible. Returned packages must be returned prepaid, by Canada Post with Expedited parcel, with signature, to:

        L’Oréal Canada Return Department
        3500 rue Douglas-B.-Floreani, Door 31-32
        Saint-Laurent, QC, H4S 2B9

        Refunds will be issued within 30 days in the form of credit to the credit card holder. You will receive an email when the credit is processed.

         

      • Hazardous Materials & Shipping Restrictions

         

        Please note that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays-alcohol) through the express or priority service. Orders containing hazardous materials will be shipped through Expedited Parcel service. Take note that some remote areas can only be delivered by air. For these regions we will unfortunately be unable to ship orders containing Hazardous Materials (sprays-alcohol). Thank you for your understanding.

         

  • Contests
    • Terms & Conditions
      • BIOTHERM LIFE PLANKTON 8 DAY TRANSFORMATION Contest Official Rules

        1. The LIFE PLANKTON 8 DAY TRANSFORMATION contest is sponsored by L’ORÉAL CANADA INC., doing business as BIOTHERM CANADA. The contest is open in all of Canada on www.biotherm.ca  and starts on Friday October 13th , 2017 at 0 h 00,  and closes on Friday November 24th 2017, at 23 h 59 (ET).

        Eligibility

        1. The contest is open to residents of Canada who have reached the age of majority in their province of residence. Employees, representatives and agents of the contest sponsors, their respective advertising and promotional agencies, affiliated and related companies, and members of the immediate family (parents, children, siblings and spouse, regardless of where they live) and household of such employees are not eligible.

        How to Enter

        1. You may enter the contest by one of the following options:

        1. Visit the contest website www.biotherm.ca/8daystobelieve for instructions to upload your image.

        1. Upload a face close-up photo before using the product and a face close-up photo after using the product for 8 days on your social media pages for Facebook and/or Instagram adding the contest hashtag #8daystobelieve. Your post must use the hashtag to be considered as valid entries for this contest.

        1. By uploading a photo and by adding the hashtag #8daystobelieve (“Content”), you grant L’Oréal Canada Inc. and its affiliates and/or related entities (collectively, “L’Oréal”) a non-exclusive, transferable, sub-licensable, royalty-free, world-wide license in perpetuity to use your moniker and Content in any media, including but not limited to its webpages, social, marketing, third party materials featuring L’Oréal's brand, and advertising. L’Oréal may use, reproduce, distribute, combine with other materials, alter and/or edit the User Content in any manner in its sole discretion, with no obligation to you whatsoever. You hereby represent and warrant that (i) you own all rights in and to your Content, (ii) you have permission from any person(s) appearing in or any materials featured in your Content; (iii) you are not a minor, and (iv) L’Oréal’s use of your moniker, handle and Content will not violate the rights of any third party or any law. You hereby release, discharge and agree to hold L’Oréal and any person acting on L’Oréal's behalf harmless from any liability related in any way to L’Oréal's use of your Content.

        1. Visit the contest website www.biotherm.ca/8daystobelieve to fill out the entry form, while making sure that all the mandatory fields are filled out. Once filled, click the «Send» button, no later than Friday November 24th 2017 at 11 h 59 (ET).

        1. Contest entry can be in English or French.

        1. By entering, all Entries become the property of Sponsor and will not be acknowledged or returned.

        1. BY SUBMITTING AN ENTRY, YOU AGREE THAT YOUR ENTRY COMPLIES WITH ALL CONDITIONS STATED IN THESE RULES. THE SPONSOR WILL BEAR NO LEGAL LIABILITY REGARDING THE USE OF YOUR ENTRY AND THE SPONSOR SHALL BE HELD HARMLESS BY YOU IN THE EVENT IT IS SUBSEQUENTLY DISCOVERED THAT YOU HAVE DEPARTED FROM OR NOT FULLY COMPLIED WITH ANY OF THE RULES.

        1. Contest entry must NOT contain material which is (or promoting activities which are) sexually explicit, obscene, pornographic, violent, self-mutilating, discriminatory (based on race, sex, religion, natural origin, physical disability, sexual orientation or age), illegal (e.g. underage drinking, substance abuse, computer hacking, etc.), offensive, threatening, profane, or harassing; any off-label use, or material that contains any derogatory references to any Contest Entities; or any third parties.

        1. Contest entry must not contain any inappropriate (in the sole discretion of Sponsor) clothing or adornment.

        1. Contest entry must not contain any references to or depictions of use of the product other than as specifically set forth on the product packaging.

        1. Contest entry must not contain the last name, phone number(s), address, or email address of any person, including the entrant.

        1. Contest entry must not contain or otherwise make available any unsolicited or unauthorized advertising, “commercial pitch,” promotional materials, junk mail, spam, pyramid schemes, or any other form of solicitation.

        1. Contest entry must not contain or transmit any materials that contain software viruses or other computer code, files or programs designed to impair, limit, interfere with or cause harm to any communications network operated by any of the Contest Entities or the computers of any individual or entity participating in or otherwise associated with the Contest.

        1. Contest entry and lyrics must be entirely original to the entrant and must NOT include mention of any famous or notable entity or person(s) whether living or deceased or performance of any copyrighted media production including but not limited to music (other than the Tracks provided on the Website by Sponsor (the “Sponsor Materials”), films, books, television programming, etc., or identifying descriptions of any media property.

        1. Contest entry must NOT have been previously submitted to another contest, broadcast on a media network or submitted to any entertainment entity that would conflict with this Contest, as determined in the Contest Entities’ sole discretion.

        1. Contest entry must NOT include third party names, brand names, trademarks, logos, insignia, location signage, photographs, artwork, or sculpture, except for those belonging to Sponsor.

        1. LIMIT OF ONE (1) ENTRY PER PERSON OR BY CIVIC ADDRESS OR BY E-MAIL. SPONSOR WILL VOID ALL DUPLICATE ENTRIES. IF DECLARED A WINNER, ENTRANT MAY NOT RE-ENTER THE CONTEST OTHERWISE THIS WILL RESULT IN IMMEDIATE DISQUALIFICATION.

        1. NO PURCHASE NECESSARY.

        Prizes

               

        GRAND PRIZE

        1. There are 2 Grand Prize(s) to win which consists of $1,000 Biotherm gift card on an approximate retail value of $ 1,000 CAD each.

        Selection of Winners

        1. At approximately 23:59, PM (ET) on or about Friday November 24th in Montreal, a random draw will be conducted by Biotherm Canada for the prizes from all eligible entries received. The odds of winning a prize will depend upon the total number of eligible entries received before the contest closes. 

        Prize Claim

        1. In order to be declared a winner and be able to claim prize, each person which will have its name drawn randomly will have to:

        a)           Be reached by telephone or e-mail by the contest sponsors within five (5) days    following draw;

        In the event that any one of the conditions mentioned herein is not respected, the selected participant’s entry will be void and a new draw will be conducted following the official contest rules until a new winner is selected.

        1. Winner will be asked to fill out and sign a Declaration & Release Form and return it to contest sponsors, to the specified address, within ten (10) days following receipt of the document.

        1. Upon reception of the Declaration & Release Form duly filled and signed by chosen participant, sponsors will either directly send the prize to the address provided on form or, sponsors will mail instructions to chosen participant with instructions on how to claim prize.

        In the case of a direct delivery to winner’s address, a 4 to 6 weeks delay following reception of the Declaration & Release Form applies.

        General Terms and Conditions

        1. In the event that the contest winner is a minor, his/her parent or legal guardian, will be asked to sign the appropriate legal documents in order claim prize.

        1. All information provided by participant must be complete and accurate. Sponsors will not be held responsible for any and all telephone problems, unclear voice mail messages, a late / incomplete / erroneously sent prize claim. For any and all incomplete, distorted, late and reproduced entry ballot, which will be annulled and will void eligibility for prize claim.

        1. Contest Sponsor reserves the right at its sole discretion to disqualify any individual from the Contest and to ban the individual from any future contest of the Sponsor that it finds or believes to be tampering with the entry process or the operation of the Contest or Contest Website; to be acting in violation of the Official Rules or in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person.

        1. If it is discovered that attempts were made by a registered entrant (or any individual purporting to be a registered entrant) to: (i) enter/vote more than once per registered entrant per day during the contest period. (ii) use any automated, script, macro or robotic program(s) to enter/vote (iii) engage in systematic entering/voting in the same day from the same computer/IP address (including but not limited to the creation of false email addresses or social media accounts); then it may result in the disqualification, in the sole and absolute discretion of the Contest Sponsor, even if the entrant was declared a winner.

        1. WARNING: ANY ATTEMPT BY AN ENTRANT OR ANY OTHER PERSON TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.

        1. Prize must be accepted as awarded.  NO SUBSTITUTION OF PRIZES IS PERMITTED EXCEPT BY SPONSOR IN ITS SOLE DISCRETION. SPONSOR RESERVES THE RIGHT TO SUBSTITUTE ANY PRIZE WITH ANOTHER PRIZE OF EQUAL OR GREATER VALUE, IF A PRIZE CANNOT BE AWARDED AS DESCRIBED FOR ANY REASON. PRIZES ARE NON-TRANSFERABLE AND ARE NOT REDEEMABLE FOR CASH OR CREDIT, IN WHOLE OR IN PART.

        1. Entrants agree to abide by the terms of these Official Rules and by all decisions of the Sponsor, which are final in all matters pertaining to the Contest. Contest is subject to all applicable laws. By entering/voting, participants release and hold harmless Sponsors, its affiliated and related companies and advertising, promotion agencies and all of their respective directors, officers, shareholders, employees, agents, successors and assigns from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the Contest or any prize won. Winners will be required to sign and return, within the time period indicated on the documents, a Declaration of Compliance with Contest Rules and a full Liability and Publicity Release and/or any other document.

        1. By entering, you consent to Sponsor’s use, should you become a winner, of your name, place of residence and photograph or other likeness, and your testimony without further compensation or notice, for publicity, advertising or informational purposes in any media or format (including the Internet) in connection with the products, this Contest, or future similar contests. By entering, you declare that you have complied with the Contest Rules

        1. All entries become the property of Sponsor and will not be returned to entrants. If a selected entrant’s entry is an Internet entry, the selected entrant may be required to provide Sponsor with proof that the selected entrant is the authorized account holder of the e-mail address associated with the selected entry.

        1. A list of winners will be available from Monday November 27th 2017 to Monday December 18th  2017 on Biotherm’s website at the following address: www.biotherm.ca/8daystobelieve.

        1. For the purpose of the present contest, the participant is considered to be the person whose coordinates appear on the contest entry form or ballot. It is this person whom will be asked to answer the mathematical skill-testing question. It is also the person to whom the prize will be awarded if all contest conditions are met. Sponsors reserve the right to request a piece of i.d. prior to prize remittance.

        Limitations of Liability

        1. This Contest is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. You understand that you are providing your information to Biotherm and not to Facebook or Instagram. The information you provide will only be used as stated in the Contest Rules. Facebook and Instagram are completely released of all liability by each Entrant (and, if the entrant is at least 18 but under the age of majority in his/her province/state/territory of residence, his/her parent or legal guardian) for this Contest. Any questions, comments or complaints regarding the Contest must be directed to Sponsor or the Contest Administrator.

        1. Without limiting the release, and for greater certainty, the Contest Entities will not be liable for: a) any incorrect or inaccurate information, whether caused by Contest Website users or by any equipment or programming associated with or utilized in the Contest or by any technical or human error which may occur in the processing of entries in the Contest; b) any error, omission, interruption, deletion, defect or delay in operation of the contest website or any transmission in connection with the Contest; c) any communications line failure, theft, destruction or unauthorized access to, or alteration of, entries; d) any problems with, or technical malfunction of, any telephone network or lines, computer on-line systems, servers or providers, computer equipment, software, or failure of e-mail which may occur for any reason whatsoever, including technical problems or traffic congestion on the Internet or at any website or combination thereof; or e) any injury or damage to participants’ or to any other person's computer related to or resulting from participating or downloading materials in this Contest. If the Contest is not capable of running as planned for any reason, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the reasonable control of the Contest Entities which corrupt or affect the administration, security or proper conduct of this Contest, Sponsor reserves the right at its sole discretion to, without advance notice, terminate or suspend the Contest, in whole or in part, or modify it in any way, subject to the approval of the Régie des alcools, des courses et des jeux in respect of residents of Quebec.

        1. By participating or attempting to participate in the present contest, all individuals release the contest organizers, their advertising and promotional agencies, their employees, agents and representatives from any damage that could be incurred due to their participation or attempted participation in the contest.

        Quebec Residents

        1. Any litigation respecting the conduct or organization of a publicity contest may be submitted to the Régie des alcools, des courses et des jeux for a ruling. Any litigation respecting the awarding of a prize may be submitted to the Régie only for the purposes of helping the parties reach a settlement.

        1. The masculine gender is used in no discriminatory fashion, simply to facilitate composition.

        Privacy

        1. The Contest Sponsor is collecting personal data about entrants for the sole purpose of administering this Contest. No further informational or marketing communications will be received by the entrant unless the entrant provides the Sponsor with explicit permission to do so as indicated on the entry form where it asks the user if they would like to receive additional communication from the Sponsor. Please see our Privacy Policy at www.biotherm.ca/en/customer-service-privacy-policy.html
           

        INFORMED CONSENT

        I wish to take part in the evaluation of the products conducted by L’Oréal Canada Inc. or one of its affiliates (“L’Oréal”). Before agreeing to participate in the evaluation, I understand it is important that I read, understand and agree to the following about the evaluation:

        1. The Product(s). The products I will evaluate may be under development and not available to the general public. L’Oréal believes the products to be safe but they may not have completed all normal safety evaluation required for a product available to the general public.

        2. Follow Instructions. I agree to follow all instructions accompanying the product or evaluation.

        3. Restrictions on Participation. In order to participate in this program it is necessary that I confirm, represent and agree to certain information and/or restrictions: 

        a. Sensitive Skin

        I have never had any reaction, allergy, sensitization or other types of irritation from any hair care, hair coloring, skin treatment, cosmetic or fragrance preparation and, to the best of my knowledge, I have no sensitivity to any such products. In some instances, limited sensitivity to such products may be necessary for the success of the study (a “Sensitive Panelist Test”). If I am asked to participate in a Sensitive Panelist Test, I agree to adhere to the restrictions on participation provided to me in conjunction with such test.

        b. Skin and Other Health Conditions

        I have no physical condition of my skin or scalp which might be adversely affected by the evaluation of the product(s) including, but not limited to, cuts or abrasions in the area where the product is to be applied, dermatitis, eczema, severe acne or sunburned skin.

        I am not currently under the care of a physician for any serious or life threatening medical condition.

        c. Pregnant/Nursing

        I am neither pregnant nor nursing.

        d. Other Evaluations

        I will not take part in any other study of hair, skin care, cosmetic, fragrance or drug products. I may take part in other evaluations of L’Oréal products if such evaluation is approved by the testing center conducting this study.

        4. Warning of Possible Allergic and Other Reactions. The products being evaluated may cause allergic or other types of reactions. If the products evaluated include a hair dye, I agree that 48 hours prior to using the product, I will conduct the allergy test described on the product instruction sheet. If over the course of the 48 hour test period I experience burning, itching, swelling, irritation or any abnormal reaction or sensation on or around the test area or anywhere else, I will not use the product. I further acknowledge that some allergic reactions, although rare, can be serious. If I experience breathing problems or tightening of the chest during application of the product or the allergy test, I will immediately seek medical attention. Allergic or other reactions may occur even though the product has been used before without any reaction.

        5. Personal Information/Photos. I consent to being observed, photographed, filmed and interviewed by the employees or agents of L’Oréal and agree that any comments, photos, films or other information created as a result are the property of and may be used to evaluate the products by L’Oréal and I hereby give and grant to L’Oréal, its parent and affiliated companies, its employees or their agents and assigns (together, “L’Oréal”), the exclusive right to use, reproduce, modify, display, publish, and copyright any photographs or videos they have taken during this program, and any statements I have made, in whole or in part, edited or unedited, at its sole discretion for display on any media, without remuneration, for an unlimited time throughout the world. I hereby expressly give up any right I may have and waive all of my moral rights in the photographs, videos and/or statements, including (without limitation) the right to claim authorship thereof or inspect and approve finished products or promotional material, copies or the use to which may be applied. For greater certainty, I hereby grant to L’Oréal, the right to make any changes or adaptations to the photographs, videos or statements without any restriction whatsoever. I also agree that should L’Oréal not desire to use any of the foregoing or the rights described, it is under no obligation to do so.

        6. Consumer Privacy. I understand that L’Oréal, will keep information identifying me that is obtained in connection with this study as confidential as possible subject to requirements of law and the safety of myself and the public. Reports prepared by L’Oréal will not use my name. Information obtained in the study may be used in marketing so long as my identity remains confidential.

        7. LOréal Confidentiality. I agree to maintain in confidence any and all information about the product or evaluation that I may learn of during the course of study. I represent that neither myself nor any member of my family works for a competitor of L’Oréal. I also agree that any product that is given to me by L’Oréal as a result of any study and any product I may purchase in L’Oréal company store is for my own or my family’s personal use. I will not barter, resell or return to any store any such products.

        8. Withdrawal from Evaluation. Participation in the evaluation is voluntary and I understand that I may refuse to participate or I may withdraw at any time without obligation or prejudice. I also understand that my participation may also be discontinued at any time without my consent by the L’Oréal staff.

        9. Who to Contact. In case of an emergency, including a serious adverse reaction, I understand that I should immediately seek medical attention and call 514-281-2672.

        10. Other information. If other information is provided on an attachment to this Consent, I confirm that I have read and understand the attached and agree to conform to any instructions/restriction provided therein.

        CONSENT AND RELEASE:

        I have read and understand this consent form. I also release and discharge L’Oréal from all causes of actions, claims and requests present and future resulting from or in connection with any treatment or application which I will receive, whether arising from a direct or indirect fault of L’Oréal or from other cause whatsoever.
         

        I THOROUGHLY UNDERSTAND THE TERMS AND MEANING OF THE ABOVE AND I KNOW NO REASON WHY I AM NOT FREE AND COMPETENT TO GRANT THIS INFORMED CONSENT AND RELEASE. 

         

      • Share your #OxygenEscape Contest Official Rules

        1. The #OxygenEscape contest is sponsored by BIOTHERM CANADA (hereinafter contest sponsors). The contest is open in all of Canada and starts on November 16, 2017 at 11 h 59  and closes on November 23 2017, at 23 h 59 (ET).

         

        Eligibility

         

        1. The contest is open to residents of Canada, Québec excluded, who have reached the age of majority in their province of residence. Employees, representatives and agents of the contest sponsors, their respective advertising and promotional agencies, affiliated and related companies, and members of the immediate family (parents, children, siblings and spouse, regardless of where they live) and household of such employees are not eligible.

         

        How to Enter

         

        1. You may enter the contest by one of the following options:

         

        1. Enter through Instagram

         

        1. Enter through Biotherm.ca

         

         

         

        1. By entering, all Entries become the property of Sponsor and will not be acknowledged or returned.

         

        1. BY SUBMITTING AN ENTRY, YOU AGREE THAT YOUR ENTRY COMPLIES WITH ALL CONDITIONS STATED IN THESE RULES. THE SPONSOR WILL BEAR NO LEGAL LIABILITY REGARDING THE USE OF YOUR ENTRY AND THE SPONSOR SHALL BE HELD HARMLESS BY YOU IN THE EVENT IT IS SUBSEQUENTLY DISCOVERED THAT YOU HAVE DEPARTED FROM OR NOT FULLY COMPLIED WITH ANY OF THE RULES.

         

        1. UGC must NOT contain material which is (or promoting activities which are) sexually explicit, obscene, pornographic, violent, self-mutilating, discriminatory (based on race, sex, religion, natural origin, physical disability, sexual orientation or age), illegal (e.g. underage drinking, substance abuse, computer hacking, etc.), offensive, threatening, profane, or harassing; any off-label use, or material that contains any derogatory references to any Contest Entities; or any third parties.

         

        1. UGC must not contain any inappropriate (in the sole discretion of Sponsor) clothing or adornment.

         

        1. UGC must not contain any references to or depictions of use of the product other than as specifically set forth on the product packaging.

         

        1. UGC must not contain the last name, phone number(s), address, or email address of any person, including the entrant.

         

        1. UGC must not contain or otherwise make available any unsolicited or unauthorized advertising, “commercial pitch,” promotional materials, junk mail, spam, pyramid schemes, or any other form of solicitation.

         

        1. UGC must not contain or transmit any materials that contain software viruses or other computer code, files or programs designed to impair, limit, interfere with or cause harm to any communications network operated by any of the Contest Entities or the computers of any individual or entity participating in or otherwise associated with the Contest.

         

        1. UGC and lyrics must be entirely original to the entrant and must NOT include mention of any famous or notable entity or person(s) whether living or deceased or performance of any copyrighted media production including but not limited to music (other than the Tracks provided on the Website by Sponsor (the “Sponsor Materials”), films, books, television programming, etc., or identifying descriptions of any media property.

         

        1. UGC must NOT have been previously submitted to another contest, broadcast on a media network or submitted to any entertainment entity that would conflict with this Contest, as determined in the Contest Entities’ sole discretion.

         

        1. UGC must NOT include third party names, brand names, trademarks, logos, insignia, location signage, photographs, artwork, or sculpture, except for those belonging to Sponsor.

         

         

        1. LIMIT OF ONE (1) ENTRY PER PERSON OR BY CIVIC ADDRESS OR BY E-MAIL. SPONSOR WILL VOID ALL DUPLICATE ENTRIES. IF DECLARED A WINNER, ENTRANT MAY NOT RE-ENTER THE CONTEST OTHERWISE THIS WILL RESULT IN IMMEDIATE DISQUALIFICATION.

         

        1. NO PURCHASE NECESSARY.

         

         

        Prizes

               

         

        1. There are 2 Prizes to win which consists of a Biotherm voucher on value of $ 500 CAD each to be used exclusively on Biotherm.ca

         

         

        Selection of Winners

         

        1. At approximately 11, AM (ET) on or about November 24 2017 in Montreal, a random draw will be conducted by Biotherm for the prizes from all eligible entries received. The odds of winning a prize will depend upon the total number of eligible entries received before the contest closes. 

         

        Prize Claim

         

        1. In order to be declared a winner and be able to claim prize, each person which will have its name drawn randomly will have to:

         

        a)           Be reached by telephone or e-mail by the contest sponsors within five (5) days    following draw;

         

        b)           Correctly answer, without assistance of any kind, whether mechanical or otherwise, a time-limited mathematical skill-testing question to be administered by phone, e-mail or on the ballot.

         

        In the event that any one of the conditions mentioned herein is not respected, the selected participant’s entry will be void and a new draw will be conducted following the official contest rules until a new winner is selected.

         

        1. Winner will be asked to fill out and sign a Declaration & Release Form and return it to contest sponsors, to the specified address, within ten (10) days following receipt of the document.

         

        1. Upon reception of the Declaration & Release Form duly filled and signed by chosen participant, sponsors will either directly send the prize to the address provided on form or, sponsors will mail instructions to chosen participant with instructions on how to claim prize.

         

        In the case of a direct delivery to winner’s address, a 4 to 6 weeks delay following reception of the Declaration & Release Form applies.

         

        General Terms and Conditions

         

        1. In the event that the contest winner is a minor, his/her parent or legal guardian, will be asked to

         

        1. All information provided by participant must be complete and accurate. Sponsors will not be held responsible for any and all telephone problems, unclear voice mail messages, a late / incomplete / erroneously sent prize claim. For any and all incomplete, distorted, late and reproduced entry ballot, which will be annulled and will void eligibility for prize claim.

         

        1. Contest Sponsor reserves the right at its sole discretion to disqualify any individual from the Contest and to ban the individual from any future contest of the Sponsor that it finds or believes to be tampering with the entry process or the operation of the Contest or Contest Website; to be acting in violation of the Official Rules or in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person.

         

        1. If it is discovered that attempts were made by a registered entrant (or any individual purporting to be a registered entrant) to: (i) enter/vote more than once per registered entrant per day during the contest period. (ii) use any automated, script, macro or robotic program(s) to enter/vote (iii) engage in systematic entering/voting in the same day from the same computer/IP address (including but not limited to the creation of false email addresses or social media accounts); then it may result in the disqualification, in the sole and absolute discretion of the Contest Sponsor, even if the entrant was declared a winner.

         

        1. WARNING: ANY ATTEMPT BY AN ENTRANT OR ANY OTHER PERSON TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.

         

        1. Prize must be accepted as awarded.  NO SUBSTITUTION OF PRIZES IS PERMITTED EXCEPT BY SPONSOR IN ITS SOLE DISCRETION. SPONSOR RESERVES THE RIGHT TO SUBSTITUTE ANY PRIZE WITH ANOTHER PRIZE OF EQUAL OR GREATER VALUE, IF A PRIZE CANNOT BE AWARDED AS DESCRIBED FOR ANY REASON. PRIZES ARE NON-TRANSFERABLE AND ARE NOT REDEEMABLE FOR CASH OR CREDIT, IN WHOLE OR IN PART.

         

        1. Entrants agree to abide by the terms of these Official Rules and by all decisions of the Sponsor, which are final in all matters pertaining to the Contest. Contest is subject to all applicable laws. By entering/voting, participants release and hold harmless Sponsors, its affiliated and related companies and advertising, promotion agencies and all of their respective directors, officers, shareholders, employees, agents, successors and assigns from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the Contest or any prize won. Winners will be required to sign and return, within the time period indicated on the documents, a Declaration of Compliance with Contest Rules and a full Liability and Publicity Release and/or any other document.

         

        1. By entering, you consent to Sponsor’s use, should you become a winner, of your name, place of residence and photograph or other likeness, and your testimony without further compensation or notice, for publicity, advertising or informational purposes in any media or format (including the Internet) in connection with the products, this Contest, or future similar contests. By entering, you declare that you have complied with the Contest Rules

         

        1. All entries become the property of Sponsor and will not be returned to entrants. If a selected entrant’s entry is an Internet entry, the selected entrant may be required to provide Sponsor with proof that the selected entrant is the authorized account holder of the e-mail address associated with the selected entry.

         

        1. The winners will be announced on November 24 2017 on Biotherm Canada Facebook page, under the contest post: https://www.facebook.com/BiothermCanada/posts/1529755303744526

         

         

         

        1. For the purpose of the present contest, the participant is considered to be the person whose coordinates appear on the contest entry form or ballot. It is this person whom will be asked to answer the mathematical skill-testing question. It is also the person to whom the prize will be awarded if all contest conditions are met. Sponsors reserve the right to request a piece of i.d. prior to prize remittance.

         

        Limitations of Liability

         

        1. This Contest is in no way sponsored, endorsed or administered by, or associated with, Facebook. You understand that you are providing your information to Sponsor and not to Facebook. The information you provide will only be used as stated in the Contest Rules. Facebook is completely released of all liability by each Entrant (and, if the entrant is at least 18 but under the age of majority in his/her province/state/territory of residence, his/her parent or legal guardian) for this Contest. Any questions, comments or complaints regarding the Contest must be directed to Sponsor or the Contest Administrator.

         

        1. Without limiting the release, and for greater certainty, the Contest Entities will not be liable for: a) any incorrect or inaccurate information, whether caused by Contest Website users or by any equipment or programming associated with or utilized in the Contest or by any technical or human error which may occur in the processing of entries in the Contest; b) any error, omission, interruption, deletion, defect or delay in operation of the contest website or any transmission in connection with the Contest; c) any communications line failure, theft, destruction or unauthorized access to, or alteration of, entries; d) any problems with, or technical malfunction of, any telephone network or lines, computer on-line systems, servers or providers, computer equipment, software, or failure of e-mail which may occur for any reason whatsoever, including technical problems or traffic congestion on the Internet or at any website or combination thereof; or e) any injury or damage to participants’ or to any other person's computer related to or resulting from participating or downloading materials in this Contest. If the Contest is not capable of running as planned for any reason, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the reasonable control of the Contest Entities which corrupt or affect the administration, security or proper conduct of this Contest, Sponsor reserves the right at its sole discretion to, without advance notice, terminate or suspend the Contest, in whole or in part, or modify it in any way.

         

        1. By participating or attempting to participate in the present contest, all individuals release the contest organizers, their advertising and promotional agencies, their employees, agents and representatives from any damage that could be incurred due to their participation or attempted participation in the contest.

         

         

        Privacy

         

        1. The Contest Sponsor is collecting personal data about entrants for the sole purpose of administering this Contest. No further informational or marketing communications will be received by the entrant unless the entrant provides the Sponsor with explicit permission to do so as indicated on the entry form where it asks the user if they would like to receive additional communication from the Sponsor. Please see our Privacy Policy at www.biotherm.ca.
  • Biotherm Care
    • Biotherm And Your Skin Type
      • What does it mean to have sensitive skin?

        Skin sensitivity is a phenomenon that is often temporary and may occur whatever type of skin you may have: normal, dry or oily. This is because the skin is a sensory organ equipped with sensors that react to internal stresses (anxiety, fatigue, emotion, etc.) and external stresses (cold, wind, pollution, irritation, etc.) by triggering defensive mechanisms. Some people's skin may be particularly sensitive to the environment; others may experience occasional reaction to particular treatments.
      • I have dry skin; what products can you recommend for me?

        Dry skin is often thinner and requires extra moisturising and protection. If you do not moisturise your skin sufficiently, wrinkles or fine lines can quickly form. Biotherm has therefore created a program comprising 3 products that provide dry skin with all the help it needs: the mild and soothing Aquatrio combination of Biosource and Aquasource Non Stop products.
      • What characterises normal to combination skin?

        Soft, uniform, well-hydrated and with no obvious blemishes, normal skin secretes neither too much sweat nor too much sebum. You just need to clean your skin gently and take care of it by moisturising it well, every day. If the "T" zone (forehead, nose and chin) has a tendency to look shiny, then the skin is said to be of the "combination" type.
      • What characterises oily skin?

        Oily skin is linked to an excess of sebum production that gives the skin a shiny appearance, in particular on the forehead, the sides of the nostrils and the chin. The pores of the skin are often dilated and blemishes may appear, particularly on teenagers, young adults or people with hormonal imbalances. The good news is that oily skin is thicker, well-hydrated and protected against external aggressors, drying and stress. It is less prone to wrinking and the signs of aging.
      • What characterises dry skin?

        Feelings of tightness, discomfort, a dull complexion and fine lines due to dehydration: dry skin is lacking in water, or lipids, or both at once. It is less well protected and so reacts more to external aggression (pollution, climatic conditions, air conditioning, etc.). It also has a tendency to wrinkle more quickly, especially inasmuch as the skin naturally becomes drier as the individual ages.
      • I have sensitive skin; what products can you recommend for me?

        You have great-looking but fragile skin: it has a tendency to feel tight and sensitive to the touch. You need a specific care product that will help your skin combat its two worst enemies: seasonal changes and dry air. For this, Biotherm proposes a soothing and balancing Aquatrio program for sensitive skin, with its Biosensitive soothing care range including Pure Extract of Thermal Plankton™ (link to product data sheet). Biosensitive products contain no perfume or alcohol and are hypoallergenic.
      • How do I go about choosing the products that best suit my skin?

        Is your skin normal or combination, oily, dry or sensitive? The Biotherm biologists have developed four care programs for the skin in three stages: cleansing lotions, toning lotions, moisturising Face Care and specific care solutions suited to your present needs and lifestyle. To leave skin revitalised and glowing with health and beauty! Benefit from Biotherm's expertise and carry out your own customised diagnostic online. It will help you to determine your skin type and to define your Biotherm skin care program.
      • How do I go about choosing the products that best suit my skin?

        Is your skin normal or combination, oily, dry or sensitive? The Biotherm biologists have developed four care programs for the skin in three stages: cleansing lotions, toning lotions, moisturising Face Care and specific care solutions suited to your present needs and lifestyle. To leave skin revitalised and glowing with health and beauty! Benefit from Biotherm's expertise and carry out your own customised diagnostic online. It will help you to determine your skin type and to define your Biotherm skin care program.
      • I have normal to combination skin; what products can you recommend for me?

        Skin that is more or less normal can react in different ways to the climatic conditions. Your forehead and nose might tend to look shiny, and your cheeks might feel dry. For normal to combination skins, Biotherm has created a simple 3-step program: the refreshing and invigorating Aquatrio combination featuring the Biosource and Aquasource care products for soft skin.
      • Just what is the skin?

        The skin is the human body's largest organ, and covers the entire body, representing around 15-16% of body weight. It regulates temperature and permits exchanges with the outside world. Yet it is above all a living organ that is sensitive to the environment, the changes in the seasons, lifestyles, of course, the passage of time. It reflects our state of health, stress, fatigue, and even our blues... To use skin care in full possession of the facts, it's therefore a good idea to know about the skin. Epidermis, dermis, hypodermis: find out more. The skin, situated at the interface between the body and the outside world, consists of three layers. The surface layer is called the epidermis. This is made up of cellular layers, and protects our body against external aggression (cold, wind, pollution, bacteria, etc.) and regulates hydration by limiting transepidermal water loss (TEWL). Below the epidermis is the dermis. With its collagen (for structural support) and elastin fibres (for flexibility and elasticity), the dermis serves as a "support mat" for the skin and also has an important nutritional role. It also contains the sweat and sebaceous glands that secrete the sweat and sebum that are rich in essential lipids for cutaneous hydration. The adipose subcutaneous tissue, or hypodermis, consists of cells specialized in fat storage. It is in this part of the skin that the blood and lymph vessels are situated. The hypodermis provides energy reserves and protects the body from the cold, as it forms a "buffer zone", acting as a kind of "shock absorber".
    • Body care
      • How to fight cellulite?

        Fat storage and water retention are directly linked to lifestyle (eating habits, physical activity, and so on). Consider reducing your consumption of refined sugars, alcohol and salt. Avoid combining fats and starches. And, of course, drink at least 1.5 litres of water per day, preferably outside of meal times. Stay active and practice some kind of physical exercise, such as walking, jogging, aerobics or gymnastics. To help eliminate the cellulite you have and visibly "smooth" that orange-peel skin, apply Biotherm anti-cellulite care products morning and night to the areas concerned (buttocks, thighs, knees). Use massage to encourage draining, and stimulate cutaneous micro-circulation by tightly squeezing your arms and legs with your hands ringed around them.
      • What are the factors that encourage the appearance of cellulite?

        The appearance of cellulite may be encouraged by various factors, including hormonal variations. Cellulite starts to set in at puberty and can be exacerbated by pregnancy, hormonal disruption and the menopause. A poorly balanced diet, lack of exercise, stress, alcohol or tobacco consumption and wearing clothes that are too tight are all factors encouraging the onset of cellulite. To these can be added the nutritional habits picked up in childhood and digestive complaints responsible for inefficient elimination of the body's waste and toxins.
      • How can cellulite be identified?

        Cellulite may occur in different places on different women. To identify it, just pinch the skin: if orange-peel type surface irregularities appear, this is a sign of the presence of cellulite. If, prior to pinching, the skin already shows manifest irregularities, the cellulite is well-established.
      • What is cellulite?

        Commonly described as "orange-peel skin", cellulite can be found on slim-built women just as well as on women with a fuller figure. It is not linked to obesity, and results from the combination of excess fat storage and water retention (around the fat). Although it starts to appear following adolescence and affects some 90% of women, it generally takes several years to become apparent.
      • What makes the skin of the body different from the skin of the face?

        Like facial skin, the skin of the body can be differentiated into normal skin, dry skin and very dry skin. It is sometimes compared, when it is very dry, to "crocodile skin". The top of the back tends to be a little more oily. Some areas, such as the hands and elbows, that are constantly active and exposed (to the cold, to water, etc.) are more fragile and dryer. The skin on the legs is very often dry. When covered, it has to cope with friction from clothing. When uncovered (and the weather is hot), it is directly exposed, possibly over-exposed, to the sun, the wind and to salt water.
    • Men's Care
      • What is the difference between sensitive skin and irritated skin?

        Skin, when irritated, turns red and feels uncomfortable and tight. This irritation may be due to shaving and the aggressive action of the razor blade on the skin.
      • Why do the signs of aging appear more suddenly on men?

        Male skin ages in sudden, successive stages. It becomes clearly marked by the signs of aging with the formation of deep wrinkles, linked to the loss of firmness and elasticity that sets in more markedly and quickly. The use of anti-age care is therefore strongly recommended from the age of 30.
      • How can the risk of irritation when shaving be reduced?

        It is essential to prepare the skin before shaving. Wash your face in warm water using a cleanser that will soften and lift the stubble. Cleansing the skin will also get rid of dead cells that prevent the razor blade from sliding smoothly over it. This will also help protect your skin from nicks, which might become infected if the skin isn't washed clean afterwards. Generally speaking, regular "scrubs" (exfoliants) are recommended to help get rid of dead cells, invigorate the skin texture and protecet against sub-cutaneous stubble growth.
      • What is the difference between an "after-shave" and after-shave care?

        An "after-shave" is designed to soothe the irritant effect of the razor and is applied to the parts of the face that have just been shaved. After-shave care is a specific care product - moisturising or anti-wrinkle - that is also applied after shaving, but over the entire face.
      • Why does men's skin tend to be oily?

        Sebum secretion is dependent on the male hormone, testosterone. It is particularly in the "T-zone", where the skin tends to look shiniest. When there is excessive sebum production, it can give rise to blemishes and a poor complexion.
      • What causes skin to dehydrate or dry up?

        Daily shaving, especially with a wet shaver, alters the surface of the skin on the cheeks and neck and the hydrolipidic film. This takes away the epidermis' natural protection, hence the tendency of the skin here to dehydrate and dry up more easily.
    • Moisturising Care
      • Why do I need to moisturise my skin?

        Moisturising, like cleansing, is essential for all types of skin. It helps maintain optimal moisture balance. How you moisturise your skin depends on your skin type, your age, the ambient climate and your lifestyle. All skin types, even oily skin, need moisturising, especially when exposed to harsh climatic conditions. The appearance and daily condition of your skin are the key factors to take into account when choosing a moisturiser. In the summer, your skin will probably feel better if you use a light emulsion. In the winter, you might need a thicker moisturising cream. If you are experiencing skin discomfort or tightness, all your skin might need is moisturising. Moisturisers must be applied to a clean skin. You should also clean and moisturise your neck, as it quickly displays the signs of aging.
      • How do you know if your skin is dehydrated?

        All skin types, even oily skin, can get dehydrated. Take a look at your face. If, when you smile, fine dehydration lines appear, then your skin is dehydrated, and it is time to act! If, when you do not smile, you can see fine dehydration lines, then your skin is very dehydrated. It needs intensive moisturising and care! If, when you do not smile, you can see nothing in particular, your skin is properly hydrated. Keep it that way!
      • How can dry skin be distinguished from dehydrated skin?

        When the skin is rough to the touch, lacks radiance and has apparent fine lines of dehydration, it is suffering from water loss: the skin is dehydrated. It therefore needs to be moisturised intensively in order to restore the hydrolipidic film on the surface of the skin and encourage the natural hydration mechanisms. If the skin feels uncomfortable, irritated or tight and shows traces of peeling, it is short of lipids: the skin is dry. It therefore needs to be intensively nourished, moisturised and soothed in order to get that feeling of comfort back.
    • Sun Care
      • Some advice

        Whatever SPF you use, always apply your sunscreen liberally before you go out into the sun. Make sure you put it on just before you expose your skin to the sun. Reapply it frequently and liberally in order to maintain protection, especially after swimming, perspiring or toweling. Never stay to long in the sun, even if your are using sunscreen since over-exposure to the sun is dangerous. Keep babies and young children out of direct sunlight. Keep out of the sun between 11am and 3pm. Wear protective clothing, including a hat, T-shirt and sunglasses
      • What is it that makes Biotherm Product provide such efficient skin protection?

        The Biotherm labs have combined in their sun protection products two Mexoryl® organic filters (UV absorbent) and a mineral filter (that reflects radiation)*. This « filtration system offers sun protection whatever the sun conditions, and protects efficiently against UVA/UVB rays. This new generation of anti-age Sun Care contains anti-aging active agents (for face products) and bPure Extract of Thermal Plankton™. Following exposure to the sun, do not forget to re-moisturise the skin for a more golden tan. What is a photostable organic filter? Find out more. An organic filter is said to be photostable because it does not degrade in the sun. *depending on the formula.
      • Does my self-tanner protect me from the sun?

        Self-tanning creams are not sun protection creams. They colour the upper layers of the epidermis without triggering the synthesis of melanin and so do not protect the skin from the sun, unless it is clearly specified on the packaging that the product contains UV filters with a sunscreen effect.
      • Will a sun protection product with a high SPF prevent tanning?

        SPF is the abbreviation for the "solar protection factor" of the product. For example, SPF 4 signifies that the level of protection for your skin is multiplied by 4. Sun protection products slow down the tanning process but does not stop it all together, so take care. Even though the Sun Multiprotection range protects your skin from the sun, no sun protection product will allow you to remain indefinitely in the sun. What is more, make sure that you frequently re-apply! - VERY HIGH PROTECTION: SPF 50+, HIGH PROTECTION: SPF 30 and 50, - MEDIUM PROTECTION: SPF 15, 20 and 25 - LOW PROTECTION: SPF 6 and 10
      • Can I apply my usual moisturiser before putting on my Sun Care?

        Yes, if you like. Don't forget to apply your sunscreen generously before sun exposure and re-apply frequently.
      • Can I use Biotherm sunscreens to protect my children from the sun?

        Biotherm sun protection products are suitable for protecting children. However, avoid direct sun exposure between 11am and 3pm and limit exposure to the sun with the use of a hat, sunglasses and clothing. This way you'll help protect them against the sun.
      • How long can I keep my Sun Care product once it has been opened?

        Like the other care products, the "period after opening" (PAO) for an opened sun-care product is one year. It is therefore recommended not to reuse your sun cream two summers in a row.
      • How do I choose my sun protection?

        The sunscreen you use depends on your phototype, but also on the environment and the sun conditions of where you are. For example, the sun is more intense at high altitudes. So for example when you are on the ski slopes, you need a higher protection. The same applies in the tropics, where the ultraviolet rays are stronger. Take care, too, when you're involved in activities like sailing or windsurfing. The breeze will make your skin feel cool, meaning you are perhaps less aware of when the UV starts to burn. Moderate exposure High exposure Extreme exposure Skin that is extremely sensitive to the sun HIGH 30-40-50 VERY HIGH 50+ VERY HIGH 50+ Skin that is sensitive to the sun MEDIUM 15-20-25 HIGH 30-40-50 VERY HIGH 50+ Intermediate skin LOW 6-8-10 MEDIUM 15-20-25 HIGH 30-40-50 Fairly resistant skin LOW 6-8-10 LOW 6-8-10 MEDIUM 15-20-25 * Skin that is extremely sensitive to the sun: milky white skin, freckles, red hair, always getting sunburnt. * Skin that is sensitive to the sun: fair skin, maybe some freckles and/or strawberry blond or auburn hair, often getting sunburnt but might also get a nice tan. * Intermediate skin: fair skin that tans fairly easily, doesn't get sunburnt unless intensively exposed. * Fairly resistant skin: olive skin that tans easily and never gets sunburnt
      • What are the effects of the sun on unprotected skin?

        The sun is vital for the body and for general well-being: it encourages the synthesis of vitamin D and possesses real anti-depressive qualities. However, without protection, and especially following prolonged exposure, the skin is directly subjected to the harmful effects of solar radiation. Tanning is an adaptive and defensive reaction of the skin to UVB radiation. It offers protection from sunburn but does not prevent the skin damage caused by UVA rays. UV rays are also responsible for the premature aging of the skin, or photoaging. Photoaging: find out more. Solar radiation, in particular UVA rays, cause premature aging of the skin that is manifested by the formation of wrinkles, roughness, a loss of elasticity and pigment spots. Sunlight ultimately, with age, causes atrophy of the cutaneous structures.
      • What is a phototype?

        Phototypes are used to classify your skin's sensitivity to the sun, in other words, the way your skin reacts to the sun’s rays. There are 5 phototypes, determined according to skin type and hair colour. If you have red hair and very fair skin, you are. * Phototype I: take care - your skin tends to burn rather than tan. If you are Phototype IV or V, you tan easily; you probably have black hair and a dark complexion. The 5 phototypes and their characteristics: find out more. o Phototype I: Always burns, never tans. You need a very high degree of sun protection. o Phototype II: Always burns, tans minimally. You also need a high degree of sun protection. o Phototype III: Burns moderately, tans gradually. You need moderate protection. o Phototype IV: Burns minimally, tans well. You need moderate or low protection. o Phototype V : Rarely burns, tans profusely. You can use low sun protection.
    • Face Care
      • How do rings under the eyes come about?

        Although the area around the eye has normal vascularisation and is very rich in capillaries, the vascular network is fairly inefficient. In general, only one blood vessel in three works correctly. This gives rise to poor micro-circulation, made worse by stress, fatigue or a lack of sleep, and is manifested by brownish or blueish discoloration showing through under the eyes.
      • How can I combat the effects of stress on my skin?

        When you are stressed, your skin needs a boost. Biotherm Multi Recharge - for hydration and protection - combines three ingredients (ginseng, hyaluronic acid and vitamin E) and helps to restore the vitality your skin needs, leaving it looking good and relaxed. It also comes with SPF15 protection.
      • Why does skin age?

        Skin aging begins very early, before the age of twenty, although the first visible signs of age only tend to appear around the age of 25 or 30. Older skin tends to dehydrate more quickly and lose its elasticity; the complexion gets duller and wrinkles and fine lines start to appear. Skin aging may well be unavoidable and genetically programmed, but it also depends on our lifestyle!
      • Why do we get bags under the eyes?

        The term "bag" covers two distinct manifestations: - Watery bags or puffiness are linked to the lymphatic circulation that tends to stagnate at night when laid down. These tend to disappear within several hours of getting up. - Premature slackening of the area of skin around the eye can also be the cause of puffy bags.
      • What is is anti-wrinkle care and when should I start using it?

        Anti-wrinkle skin care treats the unavoidable effects of aging on skin over time. It reinforces skin hydration leaves skin feeling firmer and smoother. The anti-aging combat from ages 35 to 50: find out more. The subtle and gradual changes that the skin undergoes lead to a loss of firmness. Expression lines deepen, laugh lines become more noticeable, and then there are the "crow's feet"! How do you combat the signs of age? By opting for anti-wrinkle products that reduce the appearance of wrinkles. For younger-looking, more beautiful skin.
      • What is anti-age skincare and when should I start using it?

        Anti-age care is enriched with active ingredients intended to slow down the visible results of skin aging and the appearance of new wrinkles. It is a care product enriched with active ingredients, and we generally recommend its use as from 30 years of age. From age 25 to 35, the skin needs active protection. Find out more. Cell renewal, production of collagen and elastin fibres, sebaceous and sweat gland activity begin to slow down over time. You may see wrinkles start to appear between the eyebrows, as well as expression and laugh lines that appear along the side of the nose and run to the corners of the mouth. You may experience puffiness under your eyes, or your complexion may become greyish and dull-looking. These are the precursor signs of aging, and these can be exacerbated by the stresses and ravages of modern life. How does an anti-age care product combat this process? By protecting the skin from exposure to the sun or harsh climatic conditions.
      • What effect does stress have on the skin?

        Anxiety, overwork, fatigue … it can all be read on a person's face. A lack of vitality or radiance, strained features, a pale complexion and irritated or fragile skin are all the apparent signs of stress and cutaneous fatigue. Stress: what is happening? Find out more. When we're stressed, we contract our facial muscles dozens of times each day! These muscular tensions (strained forehead, furrowed brows, rigid jaw, tight nostrils) show up in the facial expression and ultimately are scored into expression wrinkles. Under the burden of stress, the skin can appear tired, lacking vitality and radiance.
      • Why use a specific care product for around the eyes?

        Fine and fragile, and constantly at work, the skin around the eyes has certain specific features that justify the use of specific products. They will help you to stay bright-eyed and reduce the look of dark rings that cast a shadow over your face. Around the eyes: take care, it is a fragile zone: find out more. In the first place, the skin around the eyes is finer (around one-third the thickness of the rest of the facial skin), low in sebaceous glands and practically without any protective hydrolipidic film. This makes it very vulnerable to external stresses, drying and the first signs of aging. The dermis here is also very fine, with elastin and collagen fibres forming a less dense network. Secondly, the skin around the eyes is permanently subject to a great deal of movement and tension: blinking (10,000 times a day!), changes of expression (laughter, crying, screwing up the eyes), rubbing, etc. The result? The skin here is less resistant and is the first place to get lines and wrinkles, with the skin tissue progressively growing slack and flaccid.
      • How can I combat the effects of pollution on my skin?

        A hectic lifestyle in a polluted environment: your skin has it all to put up with! Moisturising isn’t enough to keep it feeling refreshed – your skin may also be suffocating. This is where the Hydra-Detox Bio Defensis range from Biotherm can help (link to product data sheet). This range of moisturising and detoxifying care products helps stimulate the natural defences of the skin. Once moisturised, your skin is in great shape – supple, more healthy-looking, and detoxified!
  • Promotions
    • Promotion details
      • Details

        Quantities of samples are limited and offer is subject to availability. Available samples may differ from original offering at any time based upon availability and this may not be reflected in advertisements. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer and to modify or cancel this promotion due to system errors or unforeseen problems. We reserve the right to substitute any free item offered with an item if equal or greater value. Offer cannot be combined with any other offer or promotion. Offer not applicable on gift sets unless stated otherwise. Cannot be applied to previous orders. Other conditions may apply. Offer is subject to change without notice.

        Gift sets, jumbo sizes and limited editions are excluded from discounts unless otherwise stated.

        The sign-up offer is valid for new email addresses only. An email with a promo code will be sent within 24 h upon registration.

Customer Service

For any question, please contact us.

1-866-BIOTHERM (246-8437)

Contact us

Customer Support hours of operation:
Monday - Friday 9:00 am - 5:00 pm EST