Shipping and Returns

SHIPPING

Important: DELIVERIES DURING CANADA POST STRIKE

During a Canada Post strike, we are making every effort to ensure continued deliveries by working with alternative carriers. However, delays may occur outside major urban centers, and some remote areas (Northwest Territories, Yukon, and Nunavut) are temporarily inaccessible. Express and Priority services are suspended during this period. We cannot deliver to PO boxes. We appreciate your understanding and patience.

FREE DELIVERY: 

We frequently update our promotions to ensure we're offering you the best possible value! To see if you qualify for free shipping on your order today, please add your desired items to your cart and proceed to checkout. The shipping costs and any applicable thresholds for free shipping will be clearly displayed before you finalize your purchase.

ORDER PROCESSING :

Orders will be processed within 1 to 2 business days.

Orders will be shipped Monday through Friday, excluding Canadian holidays. Packages are delivered without a signature upon delivery.

HAZARDOUS PRODUCTS & SHIPMENT RESTRICTIONS

Some products are considered dangerous. These are all aerosols or products containing alcohol, such as perfumes, liquid cleansers, toners, etc. These products must be shipped as standard because of air transport restrictions and regulations. If you have selected some of these products in your cart, the standard shipping will be applied automatically to your order at the time of payment.

RETURNS & CHANGE OF ORDER

We offer a 100% Satisfaction Guarantee on all Biotherm purchases. If you're not completely satisfied, you may return your product(s) within 30 days of delivery for a full refund.

Important Notes:
All promotional items, including free samples and gifts with purchase, must be returned with your order.

How to Return:
Download and complete the return form.
Pack the item(s) and return form—ideally in the original packaging.

Send the package prepaid via Canada Post to:
L’Oréal Canada Return Department
3500 rue Douglas-B.-Floreani
Door 31-32
Saint-Laurent, QC
H4S 2B9

Please allow up to 14 business days from the date your return was delivered for us to complete the refund process.

To return an opened and used order, please send us a message or begin a chat with one of our representatives. It would be our pleasure to assist you and indicate how to proceed.